How can we help?

Reading on Kindle

Your e-books are delivered by BookFunnel, our delivery partner. They'll get the book onto your Kindle for you.

The easy way: Send to Kindle

1. Open the email from BookFunnel and tap the download button.
2. When BookFunnel asks which device you're using, choose Kindle.
3. Follow the Send to Kindle prompts and sign in with your Amazon account. The book appears in your Kindle library, usually within a few minutes.

Or upload it yourself

1. On the BookFunnel download page, download the EPUB file.
2. Go to amazon.com/sendtokindle, sign in, and drag the file in.
3. Make sure Wi-Fi is on, then sync your Kindle.

Seeing the wrong title or author on your Kindle? Delete that copy and send it again from the BookFunnel download page. Sending it a second time usually fixes it.

Reading on Kobo

On a Kobo e-reader

1. On a computer, open the BookFunnel email and download the EPUB file.
2. Connect your Kobo with its USB cable and tap Connect on the Kobo's screen.
3. Drag the EPUB onto the Kobo drive, then eject the Kobo. The book appears in your library.

On a phone or tablet

Open the BookFunnel email on that device and follow the prompts. The free BookFunnel app is the simplest way to read there.

Reading on Nook

On a Nook e-reader

1. On a computer, open the BookFunnel email and download the EPUB file.
2. Connect your Nook by USB. It shows up as a drive.
3. Copy the EPUB into the Books folder, eject the Nook, and look in your library.

On a phone or tablet

Open the BookFunnel email on that device and follow the prompts, or read in the free BookFunnel app.

Reading on iPhone or iPad

1. Open the BookFunnel email on your iPhone or iPad and tap the download button.
2. Choose Apple Books when BookFunnel asks how you'd like to read.
3. Follow the prompts. The book opens in Apple Books and stays in your library.

Prefer an app that keeps every purchase in one place? Install the free BookFunnel app and sign in with the email you used at checkout.

Reading on Android

1. Install the free BookFunnel app from Google Play.
2. Open the BookFunnel email on your phone or tablet and tap the download button, or sign in to the app with the email you used at checkout.
3. Your book appears in the app's library, ready to read.

Like Google Play Books? Download the EPUB from the BookFunnel page and upload it at play.google.com/books/uploads.

Reading on a computer or another device

1. Open the BookFunnel email and tap the download button.
2. Pick your device from BookFunnel's list. It walks you through the right steps for that reader.
3. On a Mac or PC, download the EPUB (or PDF if offered) and open it in your favorite reading app.

Listening to your audiobook

1. Install the free BookFunnel app on your phone or tablet (App Store or Google Play).
2. Sign in with the same email you used at checkout.
3. Your audiobook appears in the app. Download it to listen offline, anywhere.

At a computer? The link in your BookFunnel email also lets you listen right in your web browser.

Can't find your download email?

BookFunnel sends your books by email right after checkout. If it isn't in your inbox:

1. Check your spam, junk, promotions and updates folders.
2. Search your email for BookFunnel or the book's title.
3. Make sure you're looking in the inbox for the email address you used at checkout. Your order confirmation shows which one.
4. Pre-ordered? The download email arrives on release day.

You can also sign in to my.bookfunnel.com with your checkout email. Everything you've bought is waiting there.

Tip: add help@bookfunnel.com to your contacts so future books land in your inbox.

Your BookFunnel library

1. Go to my.bookfunnel.com or open the BookFunnel app.
2. Sign in with the email you used at checkout. You don't need a download code.
3. Every e-book and audiobook you've bought here is in your library, ready to download again whenever you need it.

Pre-orders

1. Pre-ordered e-books and audiobooks arrive by email from BookFunnel on release day. There's nothing you need to do.
2. The expected release date is on the book's page and in your order confirmation.
3. Books often release here before they reach Amazon, so pre-ordering direct usually gets you reading first.

Release dates are good-faith estimates. Publishing has a lot of moving parts, so a delay is possible (usually days or weeks, not months). Books are only put up for pre-order when they're scheduled to be finished, and if a pre-ordered book can't be delivered, you'll be refunded in full.

Wrong format? Let's exchange it.

Bought the e-book when you meant to get the paperback (or the other way around)? No problem.

1. Digital to print: what you paid for the e-book or audiobook can be applied toward the print edition. The print book ships as a new order.
2. Print to digital: tell us which book, and we'll help you sort it out.
3. Find your order number in your confirmation email or your account, then send the request.

Print orders

1. Paperbacks and hardcovers are printed when you order them, so allow a few days for printing before they ship.
2. When your book ships you'll get an email with tracking.
3. You can check an order's status anytime in your account.

Running late, arrived damaged, or something wrong with the print? Let us know and we'll make it right.

Email BookFunnel

BookFunnel's support team is excellent at getting books onto devices. Fill this in and we'll write the email for you to send.

Write to customer service

Theo reads every message and will get back to you as soon as he can. You're welcome to introduce yourself, too.